Countzown support

How can we help?

Questions about a widget, a notification, Calendar sync or a Pro purchase? Start with the quick answers below or email us directly.

Email support

Add a widget

Touch and hold an empty area of the Home Screen or Lock Screen, choose the add-widget control, search for Countzown, then select a design and reminder.

Refresh a countdown

Open Countzown to make sure the latest reminder data is available. iOS controls exact widget refresh timing, but each timeline is prepared to update at local midnight.

Fix notifications

In iOS Settings, confirm that Countzown can send notifications. Then open the reminder and check its notification day and time. Focus modes can delay how an alert appears.

Use Apple Watch

Open Countzown on iPhone after making changes so the latest reminders can transfer to the paired Watch. You can choose a Countzown complication while editing a watch face.

Calendar import & sync

These are Pro features. Calendar access is read-only. Choose calendars in Settings › Calendar, then open Countzown after changes so a sync pass can run.

Restore Pro

Open Countzown’s upgrade screen and choose Restore. Use the same Apple Account that made the purchase. Billing and refund requests are handled by Apple.

Common questions

Quick answers.

Why can’t I create a fourth reminder?
The free tier supports three active reminders. Archive or delete one to create another, or unlock Countzown Pro for unlimited reminders.
Why did Calendar sync pause?
Calendar sync requires Countzown Pro and at least one selected calendar. If Pro expires, sync pauses without deleting the calendars you chose or the reminders already created.
Can Countzown change events in Apple Calendar?
No. Calendar access is one-way and read-only. Countzown can create or update its own reminders from selected events, but it never writes changes back to Calendar.
How do I manage or cancel Yearly Pro?
Open iOS Settings, select your Apple Account, then Subscriptions. Apple manages billing, cancellations and refund requests.
What should I include in a support email?
Tell us your iPhone model, iOS version, Countzown version, what you expected, what happened and the steps that reproduce it. A screenshot can help, but please remove sensitive Calendar details or personal photos first.
Still stuck? Email [email protected]. Countzown does not use a support form, so your message goes directly through your email provider.